ALJ Events Policies

Refunds:

ALJ does not offer refunds due to the custom and event-based nature of our services. In some cases, store credit may be offered at our discretion. Please contact us within 48 hours if you believe your situation qualifies.

Changes & Cancellations:

Once your booking is confirmed and your designs have been submitted, no major changes can be made. We will always try to accomodate small requests, but changes made within a few days prior to your event may not be possible.

Bond Policy:

A bond is required for all hire items and set ups. The bond will be refunded once items are returned after collection provided all items are returned in original condition with no damage. If items are damaged or missing, the cost will be deducted from the bond and additional charges may apply.

Payment & Bookings:

A 20% deposit is required to secure your booking. Bookings are not confirmed until deposit has been made. Remaining balance is due 7 days prior to event day.

Client Responsibility:

Once items are delivered, collected or installed, they are officially in the care of the customer. Therefore, ALJ is not liable for any damage, loss or misuse while items are in customers possession.